General FAQs
- Who We Are And What We Do
- As a merchant, why do I need to offer ShipInsure?
- As a customer, why should I include ShipInsure protection with my purchase?
- What does ShipInsure cover?
- How much does ShipInsure cost the merchant?
- How does ShipInsure reduce the environmental impact of shipments?
For Merchants: Getting Started with ShipInsure
- I'm interested in using ShipInsure for my business. How do I start?
- How do I install ShipInsure?
- Does ShipInsure work with all Shopify themes?
- ShipInsure Gorgias App
Onboarding & Configuration
- Does ShipInsure work with any Shopify theme?
- Why is ShipInsure appearing as a product in my store/cart? How do I change this?
- How do customers file a claim?
- How do customers access their refund?
- How does ShipInsure bill for it's services?
- What is Opt-In/Opt-Out
Procedures & Policies
- Claim Policies
- Can I file a claim on behalf of a customer?
- What if a customer wants to ship a damaged or incomplete item back to the merchant?
- Does ShipInsure cover subscription-model products?
- Does ShipInsure cover international orders?
- What customer service elements does ShipInsure cover?
For Shoppers: Something Happened To Your Order
- Why hasn't my order arrived yet?
- Is my package lost or stolen?
- What types of damage are covered?
- Only part of my order shipped.
- Do I need to contact the merchant and/or the shipping carrier?
Filing A Claim
- How do I file a claim?
- What/where is my ShipInsure ID number?
- How long after the expected delivery date can I file a claim?
- How do I access my refund?
- Do I need to file a police report?
Other Questions
- How do I cancel my order?
- Police Reports
- Does ShipInsure cover shipping fees?
- Order Resolution Expectations
- I did not want to add ShipInsure to my order.