Yes, ShipInsure works with all Shopify themes! In fact, for most themes, the widget will automatically detect the right spot to place itself so installation doesn't even require you to touch your templates at all! For some themes, (or if there have been customizations to your theme), installation might require you to edit your template and place a small code snippet to tell the ShipInsure widget exactly where you want it to show up.

Use the instructions below to ensure the ShipInsure Product is not included in Shopify cart: Updating your template files To hide the ShipInsure product from the cart view, you need to edit the cart template file for adding custom attribute. In your Shopify admin, go to [Online Store] > [Themes] Click [Edit code] under three-dot menu  Find cart template file in the theme (ex. cart.liquid)  You may need to edit [Sections] > cart-template.

It's easy for customers to file a claim. Just go to our website here, and they'll be able to do it in under 90 seconds. All they need is the ShipInsure ID# that was sent to them in an email post purchase. The ID# starts off with: SI

Customers can access their ShipInsure refund through PayPal. To do this, they'll’ll need to login to their PayPal account and click on the “My Money” tab in the upper right-hand corner of the page. Once there, they'll click on “History” and then scroll down until they see “Refunds”. They'll click on that link and it will bring up a list of all refunds made to their account. They can then click on the “View Refund” button next to the refund they wish to view.

Once you install ShipInsure, you get a 10-order free trial to see if you like how the app works. To fill out billing, log in to your Merchant page and click on the ⚙ gear icon in the top right corner. Then click “billing”. You can connect your bank account through Stripe or connect your credit card (not debit card) through Stripe. Once you complete the billing process, we can now start sending you a weekly invoice for all the orders we cover.

When you install ShipInsure, the default is set to "Opt-Out" (meaning ShipInsure is automatically added to the order and if the customer doesn't want it they can unclick the widget.) You can change this in the ShipInsure merchant page, if your preference is "Opt-In", where in order for the customer to get our coverage they have to intentionally opt in. 

Once you are set up with ShipInsure, you can log in at https://merchants.shipinsure.io/. This is the dashboard for you Merchant Portal, where you can view data related to ShipInsure usage in your customer base.