Visit shipinsure.io

How Can We Serve You Today?

Popular articles

Browse by categories

General FAQs

6 articles

Who We Are and What We Do

As a Merchant, Why Should I Offer ShipInsure?

As a Customer, Why Should I Include ShipInsure Package Protection With My Purchase?

Getting Started With ShipInsure for Merchants

12 articles

I’m Interested in Using ShipInsure for My Business. How Do I Start?

How Much Does ShipInsure Cost the Merchant?

How Do I Install ShipInsure?

Onboarding & Configuration

14 articles

How to Set up Your Billing Information

Excluding the ShipInsure Premium From Discounts

Hiding ShipInsure as a Product in Your Store

Integrations

2 articles

ShipInsure Gorgias App

ShipInsure Freshdesk App

Policies & Procedures

12 articles

ShipInsure Claims Policies

Can I File a Claim on Behalf of a Customer?

What if a Customer Wants to Ship a Damaged or Incomplete Item Back to the Merchant?

Shopper’s Guide to ShipInsure & Filing Claims

8 articles

How Do I File a Claim?

Finding Your ShipInsure Claim ID Number

Is my package classified as Lost or Stolen?