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General FAQs

6 articles

Who We Are and What We Do

As a Merchant, Why Should I Offer ShipInsure?

As a Customer, Why Should I Include ShipInsure Package Protection With My Purchase?

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Getting Started With ShipInsure for Merchants

11 articles

I’m Interested in Using ShipInsure for My Business. How Do I Start?

How Much Does ShipInsure Cost the Merchant?

How Do I Install ShipInsure?

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Onboarding & Configuration

14 articles

How to Set up Your Billing Information

Excluding the ShipInsure Premium From Discounts

Hiding ShipInsure as a Product in Your Store

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Integrations

2 articles

ShipInsure Gorgias App

ShipInsure Freshdesk App

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Policies & Procedures

13 articles

ShipInsure Claims Policies

Politiques ShipInsure

Can I File a Claim on Behalf of a Customer?

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Shopper’s Guide to ShipInsure & Filing Claims

8 articles

How Do I File a Claim?

Finding Your ShipInsure Claim ID Number

Is my package classified as Lost or Stolen?

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