Help CenterPolicies & Procedures
ShipInsure Claims PoliciesCan I File a Claim on Behalf of a Customer?What if a Customer Wants to Ship a Damaged or Incomplete Item Back to the Merchant?Does ShipInsure Cover Subscription-Model Products?Does ShipInsure Cover International Orders?How Do I Cancel My Order?Does ShipInsure Cover Shipping Fees?What if Only Part of My Order Shipped?Do I Need to Contact the Merchant and/or the Shipping Carrier?Do I Need to File a Police Report?What if I Did Not Want to Add ShipInsure Package Protection to My Order?Wrong Address? Here's What to Do