Do I Need to File a Police Report?

In some cases, ShipInsure may require a police report when the customer's package is marked as delivered but is not present at the residence.

If ShipInsure has asked you to provide a police report, consider the following:

Submitting a police report is usually a simple online process that is free of charge. 

The report should detail the missing items and include a note that ShipInsure is a package protection company that has protected the customer's package that is missing/stolen.

Once you have filed the report, please send us the police report PDF, the police report case number, and any additional contact information we may need to process your claim.