Why Was a Claim Closed or Denied?

As a merchant, it is not uncommon to encounter closed or denied claims, which may prompt questions, especially if customers reach out to you about them. Rest assured, when our team closes or denies a claim, we provide customers with a reason at the conclusion of our investigation. 

Once a decision is finalized, this information is entered as a note on the claim, accessible to you in your dashboard. The note includes a brief summary, detailing the decision (closure or denial), the rationale behind it, and any additional context if necessary.

Should you have further inquiries regarding a claim decision or if a note is missing on a closed or denied claim, feel free to contact our team at support@shipinsure.io.