When you install ShipInsure, the default is set to Opt-Out (meaning ShipInsure is automatically added to the order and customers can unclick the widget if they don't want it). You can change this on the ShipInsure Merchant page if your preference is Opt-In, where customers must intentionally opt-in in order to get our coverage.
Check if ShipInsure is set to Opt-In or Opt-Out:
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Adjust the Opt-In or Opt-Out setting:
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When you install ShipInsure, the default is set to Opt-Out (meaning ShipInsure is automatically added to the order and customers can unclick the widget if they don't want it).

You can change this on the ShipInsure Merchant page if your preference is Opt-In, where customers must intentionally opt-in in order to get our coverage.

Check if ShipInsure is set to Opt-In or Opt-Out:



Adjust the Opt-In or Opt-Out setting:



 

What Is Opt-In/Opt-Out?

How to Set up Your Billing Information

Excluding the ShipInsure Premium From Discounts

Hiding ShipInsure as a Product in Your Store