Help CenterAt ShipInsure, our priority is to ensure that you and your customers have the best possible experience with us. Sometimes, this entails dealing with escalated situations.
When you're starting with ShipInsure, one of the most crucial steps we recommend is providing us with a direct point of contact.
This ensures that when escalated situations arise, we can easily reach out to the designated point of contact and swiftly resolve the issue. This allows us to provide the most ideal experience to all parties involved.
The following examples represent a few situations where we may need to escalate with a point of contact:
- Customers requiring urgent reshipments
- Technical issues
- ShipInsure widget problems reported by customers
- An order covered by ShipInsure that is missing from our system
- Billing issues
Please note that providing this contact information significantly contributes to preventing fraud and unnecessary chargebacks.