Help CenterLost Packages
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Lost packages are defined as the following:
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Packages that have not yet been delivered.
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Packages that are marked as delivered but are not present at the delivery location.
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Packages that the shipping carrier as determined to be lost in transit (usually with the status "Lost In Transit" or "Stuck In Transit").
Stolen packages
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Stolen packages refer to shipments that are marked as delivered with accompanying proof, yet are not found at the designated delivery address. Proof can include but is not limited to:
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Photo of the delivered package provided by the shipping carrier on the tracking details.
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Signature provided on the tracking details.
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Camera footage of the package being delivered.