Is my package classified as Lost or Stolen?

Lost Packages

• Lost packages are defined as the following:

• Packages that have not yet been delivered. Tracking information shows it was in transit but hasnt quite made its way to the address at checkout. 

• Packages that are marked as delivered but are not present at the delivery location.

• Packages that the shipping carrier as determined to be lost in transit (usually with the status "Lost In Transit" or "Stuck In Transit").

Stolen packages

• Stolen packages refer to shipments that are marked as delivered with accompanying proof, yet are not found at the designated delivery address. Proof can include but is not limited to:

• Photo of the delivered package provided by the shipping carrier on the tracking details.

• Signature provided on the tracking details.

• Camera footage of the package being delivered.