<p>If your order is stuck in transit, you can contact the carrier. <br><br>Otherwise, it's not necessary to contact them unless ShipInsure requests this of you directly.</p>

If your order is stuck in transit, you can contact the carrier.

Otherwise, it's not necessary to contact them unless ShipInsure requests this of you directly.

Do I Need to Contact the Merchant and/or the Shipping Carrier?

ShipInsure Claims Policies

Politiques ShipInsure

Can I File a Claim on Behalf of a Customer?

What if a Customer Wants to Ship a Damaged or Incomplete Item Back to the Merchant?

Does ShipInsure Cover Subscription-Model Products?

Does ShipInsure Cover International Orders?

How Do I Cancel My Order?

Does ShipInsure Cover Shipping Fees?

What if Only Part of My Order Shipped?

Do I Need to File a Police Report?

What if I Did Not Want to Add ShipInsure Package Protection to My Order?

Wrong Address? Here's What to Do

Policies & Procedures

How Can We Serve You Today?