Delayed: an order is not yet considered lost if the carrier has updated the status of a delivery within the last fourteen days if the status still shows an expected delivery. Though inconvinient and frustrating at times, these relatively short but monitored delays are common for mail carriers. 

Lost/Stuck In Transit: an order is considered lost if the carrier has identified that the package is lost (usually with the status "Lost In Transit", or "Stuck in Transit", etc.), or if the carrier has not updated the status of a package for at least fourteen days. 

Has something else kept your order from reaching you? Contact us at support@shipinsure.io