ShipInsure Claim Policies _____ Damage Policies  Policy on Damaged Items A damaged item is defined as a product that is broken and cannot be used due to being clearly shattered, bent, crushed, or exhibiting similar damage.  Coverage Limitations ShipInsure does not provide coverage for damages such as scratches, dents, manufacturing defects, packaging errors, or unsealed items.  Additional Evidence Requirement ShipInsure will request further evidence, such as photos or videos, to support the customer's claim of a damaged item.

We recommend that you have the customer file their claim themselves, using the form here.

Each case is judged on its own, but we will try our best for them to not ship it back. If the item was damaged and the customer wants it shipped back, we will do our best to make sure they don't have to ship it back. We can take care of the return with our own shipping account, on our dime.

For existing subscriptions where customers have purchased ShipInsure Package Protection, if any items in the subscription are lost, stolen, or damaged during transit and can be purchased individually, ShipInsure will reorder those items.  If the items cannot be purchased individually, ShipInsure will refund the customer for those items.

Yes! ShipInsure covers all of your orders shipped from a U.S or Canadian merchant. If you are a merchant from another country, feel free to reach out and ask about coverage at support@shipinsure.io

We handle all claims regarding shipping packages that were lost, stolen, or damaged. We'll communicate with the customer directly regarding their claim.

All customer inquiries should be sent to suport@shipinsure.io. We will process the claim and approve or deny it after review. You can view all relevant information on your ShipInsure dashboard.

Yes, ShipInsure is a taxable product. Since ShipInsure is added to your store as a "product" it is taxed as a product. 

This is not available to the merchant at the moment. We understand that there is a growing demand for this and we are currently working on adding this feature to our offerings.

When a merchant begins using ShipInsure, the default limit for coverage for each order is $1000.00 USD. Once a merchant has sold 100 orders that included ShipInsure coverage, their limit for coverage for each order increases to $5000.00 USD. If you have questions about this, or if you believe your business is a particular case that needs different coverage limitations, you can inquire with us at support@shipinsure.io