Delayed: an order is not yet considered lost if the carrier has updated the status of a delivery within the last fourteen days if the status still shows an expected delivery. Though inconvinient and frustrating at times, these relatively short but monitored delays are common for mail carriers.  Lost/Stuck In Transit: an order is considered lost if the carrier has identified that the package is lost (usually with the status "

Lost: an order is considered lost if the carrier has identified that the package is lost (usually with the status "Lost In Transit", or "Stuck in Transit", etc.), or if the carrier has not updated the status of a package for at least fourteen days.  Stolen: an order is considered stolen if the carrier has marked the order as "delivered" but it has not been received by the buyer.

Policy on Damaged Items: a damaged item is defined as a product that is broken and cannot be used due to being clearly shattered, bent, crushed, or exhibiting similar damage.  Coverage Limitations: ShipInsure does not provide coverage for damages such as scratches, dents, manufacturing defects, packaging errors, or unsealed items. 

The one package I ordered is missing item(s): if a customer orders multiple items in one package but only part of the order arrives without evidence of tampering, ShipInsure does not cover the claim. The customer will be directed to contact the merchant for assistance. One order for multiple packages, and one/some of the packages are missing: if a single order is divided into multiple packages, and one or more package fails to arrive, ShipInsure will cover the claim and arrange for a reorder or refund for the undelivered package.

If your order is stuck in transit, you can contact the carrier. Otherwise, it's not necessary to contact them unless ShipInsure requests this of you directly.