If you’re looking to file a claim, it’s easy! Just go to our website here, and you’ll be able to do it in under 90 seconds. All you need is your ShipInsure ID# that was sent to you in an email post purchase. The ID# starts off with: SI

Your ShipInsure ID number, or your ShipInsure Claim number, is included in the email you receive when you make a ShipInsure-covered purchase. It will be a combination of about fifteen letters and numbers, beginning with the letters "SI".  Example: "SI20210530ABCDE"

You may file a claim at any time. However, please note that ShipInsure will only consider approving a claim after a given time period for certain scenarios. The purpose of these waiting periods is to avoid common errors, such as a delivery going to an unexpected place on the premesis or a carrier prematurely marking a package as "delivered" while still en-route. If a package is presumed stolen, or is marked "

You can access your ShipInsure refund through PayPal. To do this, you’ll need to login to your PayPal account and click on the “My Money” tab in the upper right-hand corner of the page. Once there, click on “History” and then scroll down until you see “Refunds”. Click on that link and it will bring up a list of all refunds made to your account. You can then click on the “View Refund” button next to the refund you wish to view.

In some cases, ShipInsure may require a police report when the customer's package is marked as "delivered" but not present at the residence. If ShipInsure has asked you to provide a police report, consider the following: Submitting a police report is usually a simple online process that is free of charge. The report should detail the missing items and include a note that ShipInsure is a package protection company that has protected the customer's package that is missing/stolen.